7910 BURLESON RD, BUILDING 1 · AUSTIN, TX 78744
Before Repair 자주 묻는 Questions
We have compiled answers to questions you might have before dropping off your car. For questions not listed here, feel free to call or email us.
Things to Check First
Having your claim number, insurance company name, and vehicle paint code ready will speed up the consultation. Sending a few photos can also help us get a general idea before your visit.
How We Provide Answers
Repair time and cost vary depending on the damaged area and parts availability. We can provide a range over the phone, but exact details will be provided after a vehicle inspection.
Questions Not on This Page
While most things are covered in the seven items below, answers may vary depending on the car model or type of damage. In such cases, please contact us and a representative will check it for you.
REPAIR TIMELINE
수리 기간과 일정
Repair time varies depending on the damage and parts availability. The time required for a bumper repair is significantly different from a frame alignment.
If parts are delayed, we will contact you during the process. The exact duration will be provided after inspection. Even if the visible damage is small, if the inner panel is pushed in, the scope may only be revealed after disassembly. Therefore, rather than giving a specific number of days over the phone, we will organize the work sequence and expected schedule after seeing the vehicle. If the repair takes longer than expected, we will keep you updated and ask for your approval if additional work is needed.
When scheduling, it is easier to coordinate if you let us know the dates you can drop off and pick up your vehicle. If you need a rental car, please let us know in advance so we can reflect it in the schedule.
Factors Affecting Duration
- Number and depth of damaged areas
- Whether frame alignment is required
- Parts inventory and lead time
- Paint area and color matching time
- Insurance adjuster visit schedule
INSURANCE
보험 처리
Insurance coverage and deductibles are determined by your insurance policy. We will guide you through the process and required documents once you provide your claim number and insurance company name.
We also coordinate the insurance adjuster's visit. If you are paying out-of-pocket, please let us know. Regardless of the method, we provide the repair scope and estimate based on the same standards, so you can compare and decide.
When Using Insurance
Once you provide the claim number, insurance company name, and adjuster's contact information, we will guide you through the necessary documents and procedures. We coordinate the adjuster's visit with the insurance company and will explain if the repair scope changes based on their findings. We also organize the documents to be submitted to the insurance company after the repair.
When Paying Out-of-Pocket
Even if you pay directly without using insurance, the estimate and work records are kept the same. If you are concerned about deductibles or insurance premium hikes, we can discuss whether the repair can be done in stages. You can decide after receiving the estimate.
PAINT MATCHING
Paint Color Matching
Even with the same color code, the actual color varies slightly depending on the model year and sun exposure. We check the vehicle's paint code and adjust the mixing ratio by comparing the color difference between panels.
However, the new paint area and the old area may not look exactly the same. We explain this before starting the work. Vehicles exposed to the strong Austin sun for a long time often have existing panels that are brighter or yellower than the original code, so we adjust the mix to make it look natural.
Things Checked Before Mixing
- Paint code indicated on the vehicle
- 인접 패널과의 색차 비교
- Area requiring blending
- Clear coat finishing method
AUTO GLASS
유리 교체와 수리
Small stone chips can be repaired, but if the crack crosses your line of sight or spreads to the edge, replacement is necessary. Vehicles with cameras or sensors on the top require recalibration after replacement. If you send us a photo, we can determine the best course of action.
Repair is advantageous when the crack is short and contained. Conversely, if the crack extends into the driver's line of sight or spreads due to temperature changes, we recommend replacement as it may grow larger. If you are unsure, a photo of the entire glass is sufficient.
Dent Removal
Dents without paint damage can be restored using a paintless method. Hail damage or door dings are typical examples. This method is not suitable if the paint is cracked or the panel is sharply creased. A few photos can help us determine if this is possible.
For multiple dents like hail damage, it is better to inspect them all at once. If there are only one or two, we can determine the feasibility with just photos without a visit.
ESTIMATE
견적과 비용
In-person inspections and estimates are free. It is difficult to provide an accurate price over the phone without seeing the car.
If you send us photos first, we can guide you on the general scope and whether a visit is necessary. You don't have to decide immediately after receiving the estimate. Our estimates clearly distinguish what is included and what is excluded, so you can compare them item by item with other quotes.
If additional damage is discovered during the work, we will not proceed without your approval. We only work within the approved scope, and if the scope increases, we will reorganize the estimate and explain it to you.
AFTER DELIVERY
If Problems Arise After Delivery
If you need to check anything after delivery, please contact us.
We keep records of how each part was handled, so we can check it again. For insurance claims, we also organize the relevant documents. Some issues, such as minor differences during the paint drying process or the need for sensor recalibration after glass replacement, may only become apparent over time, so feel free to let us know even if you notice something a few days after delivery.
궁금한 점은 a single phone call is enough
For questions not listed here or if you need an assessment of your vehicle's condition, please contact us by phone or email. Sending photos will help us provide a faster response.
CONTACT
오시는 길과 연락처
7910 Burleson Rd, Building 1
Austin, TX 78744, United States
+1 512-928-0600
Mon–Fri 8:00 AM – 6:00 PM · Sat 9:00 AM – 2:00 PM · Sun Closed
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